Privacy

Updated 01 April, 2024

1. About our privacy policy

Q-Trader Limited (referred to as “our”, “us” or “we“) is committed to protecting the privacy of the personal and business information of our current, former and potential customers (referred to as “customers”, “you” and “your”).

This privacy policy sets out how we manage your personal and business information held by us, including how we collect, use, hold, disclose and otherwise process your personal and business information on Q-Trader.com. You will also find information about how to contact us if you have any privacy queries, including how to update or access your personal and business information or make a complaint.

It is important to note that, if we are unable to collect, use, hold, disclose and otherwise process your personal and business information in the manner authorised by this privacy policy, then we may not be able to provide you with the full benefit of our products, services, offers or online and digital platforms.

When you provide us with your personal and business information (whether directly or indirectly), you are deemed to have read this privacy policy and to accept and consent to the provisions of this privacy policy without qualification.

2. Pandemic Response

The Covid-19 pandemic has brought to our attention the need to balance your right to privacy with the broader interest in public safety.  Our commitment to your privacy means that we will:

  • Only provide the Government with your limited personal and business information if requested for contact tracing purposes;
  • We will only conduct contact tracing of your location within the time and location required by the business transaction unless specifically authorised by you (with adequate opt-out opportunities provided);
  • Have the capability to separate relevant personal and business information required to give effect to contact tracing from the rest of your personal and business information held by us; and
  • Notify you if we are requested to provide the Government with this information.

That being the case, by agreeing to use our Services, you consent to us providing the following information to the Government if it is requested for pandemic related contact tracing purposes:

  • Your name; and
  • Your phone number and/or email address.

We will hold the above data that will let us identify whether you were in a location at a time relevant to a contact tracing effort.  If the Government does not make a request for this information for the purposes of pandemic contact tracing exercise during the first 30 day period, we will permanently delete it.

All other personal and business information collected by us from you will be collected and used in accordance with this Privacy Policy.

3. How we collect personal and business information

Generally, the types of personal and business information that we collect from or about you depends on the circumstances in which the information is collected. We have described below examples of the types of personal and business information that may be collected, however this is not an exhaustive list:

  • Your name and contact details, including physical and postal address, email address, phone number, and mobile number.
  • Information relating to the way you use or navigate our website.  
  • Other personal and business and business information that we are permitted or required by law to obtain, as well as any other information that you choose to provide us with.

We collect  information from or about you in a variety of ways. We will try to collect personal and business information directly from you, either in person, over the phone, by email, or through our digital and online channels. However, we may also collect your personal and business information from other third parties, including our related entities, service providers, contractors, and agents.

4. Why we collect personal and business information and what we do with it

We only collect personal and business information that we consider necessary for the effective functioning or activities of our business, and we only hold, use and disclose it for the purposes for which it was originally collected (and for related purposes which you would reasonably expect), unless required or authorised by or under law or if you have consented to another use. Some of the specific purposes for which we collect, hold, use and disclose personal and business information include to enable us to correspond with you and do business together, for reasons related to our business operations, such as to ensure we continue to deliver quality products and services to our customers and potential customers.

5. Who has access to your personal and business information?

We respect the privacy of your personal and business information and will take all reasonable steps to keep it confidential. However, we may disclose your personal and business information if required in connection with the purposes described in this privacy policy. This may include disclosure to the following persons:

  • our employees, officers, contractors, agents, and third party service providers (for example, product and service providers, mailing houses, marketing agencies, programme partners, market research providers, printers, insurance providers, financiers, website and data hosting providers, data analytics providers, warranty companies, and other IT suppliers);
  • our related or affiliated companies and their respective employees, officers, contractors, service providers and agents (and our related or affiliated companies may disclose the personal and business information directly to their contractors, service providers and agents);
  • our accountants, insurers, lawyers, auditors and other professional advisors in order for us to obtain their advice;
  • to the extent you make personal and business information available on any public profile on our services, other users of that service;
  • any other third parties to whom you direct or permit us to disclose your personal and business information (e.g. third parties with whom we have directly or indirectly arranged services for your benefit);
  • any other third parties that require the information for law enforcement, formal dispute resolution, or to prevent a serious threat to public safety; and
  • as otherwise permitted or required by or under any applicable law.

Should we sell a part of or the whole of our business, our records of personal and business information will be transferred to the new business owner or any of its related or affiliated companies (as the case may be).   

 

Any recipients of your personal and business information shall only be entitled to use your personal and business information as required for the purposes for which it was provided to them, which shall be consistent with the purposes described in this privacy policy.

6. Disclosure of personal and business information offshore

Some of the third parties to whom we disclose personal and business information may be located outside New Zealand, Australia, United Kingdom, Singapore, South Africa . In addition, our website and systems and those of our group companies may also be based on servers located outside of New Zealand, Australia, United Kingdom, Singapore, South Africa . When we disclose personal and business information to third parties based offshore, we will comply with the requirements of the Privacy Act that relate to the transfer of personal and business information offshore.

7. Storage and security of personal and business information

Any personal and business information that falls within the scope of this privacy policy is collected and held by us or trusted third parties we may engage to store information on our behalf.

We will take reasonable steps to protect your personal and business information from misuse, interference, corruption, loss or unauthorised access, modification or disclosure, including through physical, electronic and procedural safeguards.

If we provide you with any passwords or other security devices it is important that you keep these secret and confidential and do not allow them to be used by any other person. You should notify us immediately if the security of these devices is breached to prevent the unauthorised disclosure of your personal and business information.

8. How long we keep your personal and business information

We will only keep your personal and business information for as long as it is required for the purposes for which it was collected, taking into consideration our need to answer queries or resolve problems, provide improved and new services, and comply with legal requirements.

9. You can access and correct personal and business information

You may obtain confirmation from us as to whether or not we hold personal and business information about you. You may also request a copy of the personal and business information and/or request that corrections or changes are made to it. You can make such requests in relation to your personal and business information by contacting our Privacy Officer using the details set out below. Please quote your name and address and, if possible, provide brief details of what information you want a copy of (this helps us to more readily locate your information).

We will provide you with access to your personal and business information unless we are required or authorised to refuse such access by law.

In some cases, there may be a charge associated with retrieving and providing a copy of your personal and business information to you. If so, we will advise you of this prior to sending your information.

All such enquiries should be directed to:

Privacy Officer : Emil Verster

Email: emil@Q-Trader.com

10. Privacy queries or complaints

If you have any questions or complaints about the handling of your personal and business information, please contact our Privacy Officer in the first instance using the contact details set out above and we will do our best to assist. 

If you are still not satisfied, you can make a complaint to the Privacy Commissioner. Further details on how to do this are available on the Privacy Commissioner website at www.privacy.org.nz.

11. Our privacy policy may change

We may amend this privacy policy from time to time by posting an updated privacy policy here on this website. We will collect, use, hold and disclose your personal and business information in accordance with our most recently updated version of the privacy policy. We recommend that you regularly review our privacy policy when you visit this website.

12. Privacy Act

Any reference in this privacy policy to the Privacy Act is a reference to the Privacy Act 2020 New Zealand including any amendments, re-enactments or replacements of that Act. 

Nothing in this privacy policy affects your rights under the Privacy Act. Further information about the Act and how it protects the personal and business information of individuals in New Zealand, Australia, United Kingdom, Singapore, South Africa  is available from the Privacy Commissioner website at www.privacy.org.nz.

13. Cookies

Our website uses a technology called cookies to record the preferences of visitors and enable us to optimise the design of our website. A “cookie” is a small data element that a website transfers to your computer for record keeping and experience customisation purposes. The length of time that a user’s computer stores cookies is determined by the user’s browser settings. During normal website usage our website “cookies” do not store your email address or other personal and business information about you unless you have given your consent, or if it is essential for technical reasons (i.e. secure login).

We use this technology to generate statistics and measure website activity to improve the usefulness of customer visits. Third party vendors may utilise cookies to collect information about the content you view on our website and use that information to show and/or serve our advertisements on other websites based on a user’s prior visits to our website and other internet activity. We may also use analytics data supplied by third party vendors to inform and optimise our ad campaigns. We may utilise third party cookies in some parts of our website.

Some of the tags that are used on our website include, but are not limited to, container tags (such as Kartra and Google tag managers), which include retargeting tags and analytics tags. These tags provide us with aggregated knowledge and information on website behaviour and user preferences.

By using our website, you consent to the use and storage of cookies on your end device. You can also view our website without cookies. If you do not wish to receive any cookies you may set your browser to refuse cookies. Not all features of our website may be available if you do not enable cookies. We recommend you enable cookies in order to enjoy our website.

14. Email and other electronic communications

We are committed to full compliance with the Unsolicited Electronic Messages Act 2007.

By using our website and other online and digital channels and/or by providing us with your personal and business information you consent to receiving communications from us or from third parties on our behalf using the contact details you have provided (including, without limitation, via direct mailing, email, SMS, telephone call, and other phone number based messaging) which promote and market our products and services, or the products and services of others, from time to time.

You can opt out of those communications at any stage by contacting us using the contact details set out above or by utilising the “unsubscribe” facility included on all such communications. Once you have unsubscribed from these communications, we will remove you from the corresponding marketing list as soon as is reasonably practicable.

15. Links to other websites

Our website may contain links to other sites or plugins that are owned or operated by third parties and which are therefore not under our control, including the websites of our third party service providers. We take no responsibility for linked websites or plugins and provide them solely for your information and convenience. Your disclosure of personal and business information to or in connection with third party websites and plugins is at your own risk. We encourage you to be aware when you are using third party websites or plugins and to read the privacy policy of each and every website and plugin that you visit or use.